Frequently Asked Questions

FAQ

How can we help?

Shipping can take up to 7 business days.

Shipping on custom orders or items made to order could take up to 14 business days.

Due to supply chain challenges, shipping times could be longer than usual.
If you purchased multiple items and only received a part of your order, remain calm!
The rest of your order is most likely shipping separately. Depending on the items that you ordered, parts of your order may be fulfilled from different locations.

1. A discount code may have caused your subtotal to fall below the free shipping threshold.
2. One item could have a separate shipping fee. Contact us at info@shoprecessapparel.com after ordering for a refund on the shipping charge.
We currently only ship within the United States.

All direct payment gateways adhere to the PCI-DSS standards as managed by the PCI Security Standards Council, a collaboration of major brands like Visa, MasterCard, Amex, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For further insight on transactions, you may want to read Shopify’s Terms of Service here or Privacy Statement here.
We process payments from top bank card companies like Visa, Mastercard, and American Express.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.

Please contact us for more information on extended warranties.
info@shoprecessapparel.com

The extended warranty can differ in price depending on the product category and duration of extension. For additional information, please reach out to us.
info@shoprecessapparel.com

Yes, we offer full and partial refunds for eligible orders.
A refund request may be made within 14 days of product delivery and 30 days for store credit.
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

In cases where free shipping is not included in an order, the customer is responsible for covering all shipping expenses, including return shipping.
In cases of free shipping orders, the customer is responsible for covering the return shipping costs.
For eligible orders, items can be exchanged free of charge within 30 days of receiving the products.

We currently only accept online custom order requests for bulk/wholesale orders.
Please visit our wholesale and custom inquiry page here.
Minimums for custom orders vary based on product and design, provide full details in your request to info@shoprecessapparel.com.

Shipping & Delivery