Frequently Asked Questions
What is your return policy?
Any items that do not fit as expected can always be exchanged for a different size.
If your item is custom made, we do not allow any returns or exchanges. All other purchase can be processed for a return 20 days after your delivery date, unworn and in perfect condition. Any returns that do not fit those requirements will not be approved and customer will not receive a refund.
To start a return or exchange contact us at and we will send you a prepaid return label to tape on your original shipping package.
Where is the rest of my order?
If you ordered multiple items and only received a portion of your order, don't worry. The rest of your order is most likely on its way. Some of our items are fulfilled by a third party, who handles shipping those items to our customers and will arrive in a different package then the rest of your order.
What is your turn around time for orders?
Recess Apparel is still a very small start up company, so please be patient with us and our order fulfillment. Please allow two weeks from the date of your order until shipping confirmation is sent to you. We often fulfill orders sooner than that, but can occasionally get backed up with during busy times. If more than two weeks have passed, please contact us.